How to sign up?
- Go to app.readyfile.co
- Select "Sign Up"
- Fill in all your details
- Follow the instructions to complete setup and instantly log in
How can I claim free trial credit?
If you are eligible, email us at support@readyfile.co from the email address you registered with, and we will issue £15 free credit within one working day.
Note: Free trial eligibility is offered exclusively to new customers and is granted at the sole discretion of Readyfile Ltd.
How do I top up my balance?
Log into your account and navigate to the "Billing" portal. You can top up using either payment option:
- Pay by Bank Transfer: Follow the instructions provided in your portal. You must explicitly include your unique 5-character reference on your transfer to avoid processing delays.
- Pay by Card: Scroll down to complete instant payment via debit or credit card (Visa or Mastercard).
What is my billing tariff?
All current fees are accessible inside your "Billing" portal. As of 08/08/2026, default pricing is structured as follows:
| Service Item | Rate |
|---|---|
| Scanned Invoice | 2p per page |
| Scanned Bank Statement | 3p per page |
| Drive Storage | 12p per GB-month |
| Monthly Maintenance Fee | £0.00 (Free) |
Prices are subject to change. Tariff increases will be notified at least 30 days in advance, while price reductions may apply immediately. If you process high volumes, custom rates are available upon request by emailing support@readyfile.co.
What is your refund policy?
Because Readyfile provides immediate access to digital infrastructure and automated processing, account top-up credits are non-refundable. Standard consumer cooling-off rights do not apply to digital goods once credits are added or used.
Any refund or credit return request is reviewed and granted strictly at the sole and absolute discretion of Readyfile Ltd. Purchased credits do not expire while Readyfile Ltd remains solvent.
Do I have any account limits?
Yes. By default, accounts are permitted a system limit of 50 clients.
If you require higher client capacity, please contact us at support@readyfile.co or use the "Contact" page in your logged-in app to request an increase.
How does document processing work & how long does it take?
The Readyfile platform allows you to:
- Upload invoices and bank statements to individual client profiles created with custom references and aliases.
- View, organize, and edit extracted document data within the "Drive" interface.
- Generate consolidated accounting "Reports" combining statements and invoices.
Turnaround Time: Most uploaded documents are extracted within a few minutes. However, during high server load, complex scans, or third-party queue backlogs, worst-case turnaround time for document return may take up to 48 to 50 hours.
How is my data protected and processed?
- Server Hosting & Retention: All client data is hosted securely on UK-based servers located in London, United Kingdom. Invoice transaction records are retained for 10 years to comply with statutory UK accounting standards.
- AI & Sub-Processors: Document extraction utilizes Optical Character Recognition (OCR) and API integrations with OpenAI.
- No Model Training: All customer data and source documents processed via API are strictly opted out of AI model training. Your files are never used to train or fine-tune public AI models.
Where can I read your full legal terms and disclaimers?
Readyfile provides automated software tools and does not provide chartered accountancy, audit, or tax advisory services. Users remain responsible for reviewing and verifying all extracted data prior to filing tax returns or financial statements.
For complete legal definitions, data processing roles, limitations of liability, and platform conditions, please view our official Terms of Service.
Do you have another query?
If you have any further questions or technical issues, email us at support@readyfile.co, or use the "Contact" link inside your app drawer.